Importance Of Live Chat to Your Business

Your business don’t have to be muti million enterprise before you adopt live chat as way of delivering quick and interactive customers support.

What really is live chat?

Live chat is not a difficult word to explain in the sense that the word “live chat” has drive home it meaning to be an online communication with instant interactions.

What is the use of live chat?

Ever since I discovered the Amazing benefits of this customer support service it delight me whenever patronise business and company that have it. I’m a type of person that love knowing “why and how” all the time. When ever I tumble upon any difficult with the service of companies I subscribed to. Live chat is my best tool to reach them. Email support is pretty good but some companies email response is not fast.

Why you should start using live chat?

The benefits of using live chat as means of customer support is enormous. Will lists only few :

  • Your customers enjoy immediate interaction
  • Cost effective ; very affordable
  • Help you build trust with your customers
  • Your relationship with customers is maintain
  • Gives you competitive advantage

Some live chat software you can use

LiveChat

LiveChat also offers beautifully designed live chat support apps that you and your agents can use on your laptops, tablets, and mobile devices. That means you can chat with customers while on the go, without having to login to your WordPress dashboard.

Olark

Olark is a popular live chat solution for online businesses. It’s easy to use, and adding Olark to a WordPress site is simple. All you need to do is copy and paste a code snippet into your WordPress sidebar widget or in your child theme.

If you’d rather not work with code, then there is also a free Olark Live Chat plugin which makes setup even easier.

Zendesk

Zendesk is the leading help desk support software provider. They recently acquired an existing company called Zopim to enter the live chat support market and rebranded it as Zendesk Chat.

If you are already using Zendesk, then the best advantage you get is that it already integrates with your existing support software. It also works smoothly with WordPress, Salesforce, and a number of other third-party services.

Chaport

If you are looking for a free live chat support software for WordPress, then you may want to checkout Chaport. They offer a free forever plan with unlimited chats, history, notifications, unlimited registered operators, and up to 5 operators online at the same time.
Their software covers all the basic requirements. They have live chat support apps for mobile devices, beautiful multilingual chat widgets, reporting and analytics, third-party integrations through Zapier.

SnapEngage

It offers live chat service to businesses of all sizes. It is a bit expensive than some other live chat companies on the list but offers some unique features and add-ons to justify the cost.

They offer integrations with popular CRM software, call back request, automated chat invitations, and customizable chat widgets to match your site.

LivePerson

This is another powerful live chat support software with tons of awesome features to help you engage customers and increase sales.

It allows you to engage your customers via live chat on your website but also through SMS, Facebook Messenger, WhatsApp, and more. You can use chatbots to create automated conversation flows and save customer information in your other third-party apps.

Freshchat

Freshchat is a good live chat support service with awesome features that rival some of the more well-known companies on this list.
Designed to be a conversation and messenger app, it allows you to start real-time chats with customers using agents or AI-powered bots. It also offers customer timeline views, live profiles, in-app campaigns, and customizable bots for automated conversations.

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